Refund Policy
Effective date: October 27, 2026 · Last updated: October 26, 2026
We want you to buy with confidence. If a course is not right for you, you can ask for a refund under the rules below. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, and Paddle issues every refund to your original payment method.
How much you get back
| When you ask |
Refund |
| Within 15 days of payment |
Price paid − value of Opened Days. If you have not opened any Day, a full refund. |
| Day 16 to day 90 |
(Price paid − value of Opened Days) × 90%. A 10% cancellation fee applies to the remaining amount. |
- Value of Opened Days = price paid ÷ 14 × number of Opened Days. An Opened Day is a Day in which you have played at least one lecture video.
- Free Day 1 that you watched before buying is not counted as an Opened Day.
- Refund amounts are rounded down to the nearest cent.
Examples (Essential Course, $199, 3 Opened Days)
- Request on day 10: $199 − ($199 ÷ 14 × 3) = $156.35
- Request on day 30: $156.35 × 90% = $140.72
Essential + Advanced Bundle
- Before the Advanced Course opens: the Advanced portion ($399 − $199 = $200) is refunded in full, and the Essential portion follows the table above.
- After the Advanced Course opens: the table applies to each course separately. The Advanced Course's days are counted from the day it opened.
When we cannot refund
- You have opened all 14 Days of the course.
- More than 90 days have passed since payment.
- Your membership was ended for prohibited conduct, such as account sharing or recording and distributing lecture videos. If any amount remains after deducting the damage caused, we will return it.
Courses enrolled through a Group Access Code are not refunded individually. They follow the contract between the organization and glnoon.
Our mistakes
If you cannot use a course properly because of our fault, or the course is significantly different from its description, we refund the unused part without any cancellation fee, regardless of the rules above. Duplicate or mistaken charges are refunded in full.
How to ask for a refund
- Email focusforum1@gmail.com with the email address of your account and the course name. Your request date is the day we receive your email.
- We confirm the amount and ask Paddle to issue the refund. A request made within 7 days of payment with no Opened Days is processed within 3 business days; other refunds within 7 business days.
- Your bank or card issuer may need extra time to show the refund. When the refund is complete, your access to that course ends.
You can also request a refund directly from Paddle at paddle.net using the details in your receipt email. Paddle will apply the amounts in this policy.
This policy does not limit any rights you have under the mandatory consumer laws of the country where you live.
glnoon Co., Ltd. · A428, Room 402, 4F, 20 Hakdong-ro 24-gil, Gangnam-gu, Seoul, Republic of Korea · focusforum1@gmail.com
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